Behind every review is an experience that matters and Quay Australia has been receiving five-star reviews, for their excellent service and quality jeans. Visit the Trustpilot website and see the reviews left by happy customers.
Adelina Laura
GB
I order 2 pair of sunglasses
I order 2 pair of sunglasses and I didn’t expect delivery to be so quick. I am really happy that despite the reviews, I still ordered and received next day a good quality sunglasses for a decent price. Thank u.
Mica Gale
GB
Brilliant shopping experience
I ordered 2 pairs of sunglasses and 2 sunglasses cases from QUAY. After I placed my order. I was pleasantly surprised the next day when I saw my order was shipped and on it's way. Within 48 HOURS from ordering (with free delivery) my sunglasses were in my post box waiting for me. The sunglasses are beautiful, great quality, and they DO fit in the cases. I bought the biggest frames (as I have a round face) and I can confirm that they definitely DO fit in the cases. My experience was brilliant and I will definitely be ordering from them again.
Isabella Hill
US
I LOVE THESE BUY THEM
Love the sunglasses this is my second pair, amazing quality and so cute!! I had a problem with my expedited shipping which came a day late then what I payed for and they answer the phone and refunded me in under 5 minutes!! Love love love and definitely recommend.
Angelena Jones
US
I love their virtual try on!
I love their virtual try on!! They have suggestions for the shape of your face. They came nicely packaged and the glasses were protected all the way around! They fit beautifully and are SO stylish!! I'm in love!
Liliana
GB
Obsessed!
Obsessed with their glasses and this brand in general. I only purchased directly twice (mostly buy on ASOS) but the quality is amazing and you can get some good deals. I've got around 10 Quay Sunglasses already.
Susan Cataldi
US
Customer Service...Impeccable
I am so very pleased with my blue light glasses.
The customer service is beyond compare.
Zoe...thank you for all you did...customer service such as this speaks volumes of the company.
Blessings,
Susan
Kelly Molloy
GB
Exceptional Customer Service
Ordered my Quays which were shipped a couple days later. By which time I realised auto-fill had changed my address details to an old address. I contacted customer service to have them redirected but it was too late. However, the delivery agent Hermes couldn't access the building and so my parcel was sent back to sender. As soon as I recieved notification that they were being returned, I contacted Quay customer service again. With immediate response they shipped a replenishment order, which I recieved less than one week later. The customer service I recieved was fantastic & the agents super helpful. As for the glasses and case...I love them! The quality feels amazing and they look stunning as well as being a perfect fit for my face! I will certainly be placing more orders!
Natasha
GB
Found my Quays
First time buying anything from Quay, and had a really great experience. What a fun brand! I found their blue light blocking glasses by accident whilst browsing another website, and decided to order a different pair directly, as they were on offer. They have so many cute frames to choose from; it was easy to make a decision based on reviews and virtual try on. Checkout was quick and simple (looks like Shopify?) Glasses arrived two days later, which is super speedy for standard delivery in these times. Came nicely packaged and packed with bubble wrap. Also arrived with a stylish, clear case and microfibre cloth - bonus! As for the glasses themselves, they're very flattering and make staring at the computer/TV/phone a lot easier. I was a bit skeptical at first, but really think they make a difference. Sad to see so many negative customer experiences on this page, but I would definitely buy from them again in the future.
Adele Marsden
GB
5* CUSTOMER SERVICE
My order arrived in a small but compact and protective package with everything presented neatly inside! Having contacted Quay customer care via email, i received a speedy response of 5* customer service which these days is so rare from any company !! Will be using Quay again