What should I do with my discount code?
Simply add any applicable items to your basket and enter the discount into the code box to get a discount code. The code box can be found in your basket.
Can House of Fraser assist me with a discount code that isn’t working?
There may be a minimum spend requirement, specific goods may be excluded, or the discount may not be usable when combined with other offers or discounts.
What payment method do House of Fraser accept?
House of Fraser accepts VISA, Mastercard, and PayPal.
Where does House of Fraser deliver?
House of Fraser delivers to all over in the world.
Can I track my delivery overseas?
House of Fraser make it easy for you to track your delivery no matter where it is. Once your order has been processed, you should receive an email informing you of your tracking reference. Please use that tracking reference to keep tabs on the progress of your delivery. Their international couriers deliver Monday to Friday.
What are the registration instructions for a new account?
If you create an account with House of Fraser, you will have access to all of your orders and purchase history in one spot, as well as House of Fraser‘s a fast check-out system. You can opt in to receive House of Fraser‘s emails when you create your account, keeping you up to date on the newest trends, special deals, and promotions.
How do I make an online purchase?
You can look for things in a variety of ways before adding them to your shopping cart. You can use the search option in the top left corner of the page (look for the magnifying glass icon), but you can also browse House of Fraser‘s various categories for ideas. As you search, you’ll see the various things found in that search or under that category, allowing you to make the colour, size, and number selections before adding them to your basket.
What is the process for creating or modifying my email address?
House of Fraser do not accept changes to email addresses for the protection of House of Fraser‘s clients. House of Fraser recommend that you register a new account if you need to utilise a different email address.
My bank statement doesn’t show a refund?
Allow 7 days for your refund to show up in your bank account.
Why was an item refunded rather than being exchanged, I received a refund?
When you return an item for a refund or exchange, it is subject to stock availability at the moment. If the item you want to exchange is not available, we will provide a refund. You should receive an email detailing your return and whether you will be receiving an exchange or a refund.