Can I track my order?
Yes, the updated status of your order can be tracked in real-time. To do this, go to Track my order (you can find it on the header of the website) and enter your order number and your postal code. You should also receive a tracking number with your shipping confirmation email.
What should I do if I receive an incorrect item?
If you have received a faulty item or an item that you did not order, please proceed to return the item online.
Which payment methods can I use to make my purchase?
They currently accept Creditcard (Mastercard, Visa, American Express), PayPal, Debit Card and specific payment methods per country.
Where can I receive my order?
Your order can be sent to an address selected by you (home, work, etc.) or to the UPS Access Point of your choice.
How long will it take for my order to arrive?
Delivery times depend on the type of delivery selected. Standard delivery is usually within 2-5 working days depends on your country. For more details, see their shipping page.
How long do I have to request a return?
All returns must be made within 60 days from the order confirmation email. Calvinklein.com reserves the right to reject returns sent beyond the return period limit or items which are not in the same condition in which they were received.
When will I receive a refund for my return?
You will receive the refund in the same payment method used for the purchase within approximately 10-14 days after your parcel has arrived at their warehouse, depending on your bank.