What is the payment method?
Diesel accepts all the major of Credit/Debit Cards and PayPal.
What is the shipping policy?
Diesel offers flat rate shipping for all orders in the United States including U.S Territories, APO and FPO addresses. Shipping costs are based on the selected shipping method. If you choose to upgrade your shipping method to Second Day or Overnight, your order must be received and clear credit authorization by 1:00 p.m. Eastern Time or your order may not be processed until the following business day.* Your business is important to them, and they make every effort to process your order as quickly as they can. Please review your shipping information carefully before placing your order.
*Business days are Monday-Friday, excluding federal holidays within the United States. If you ordered multiple items, they may ship in separate boxes with no additional shipping charges. You will receive separate emails with tracking information for each box once shipped. Please note that on occasion, such as during holidays, there may be a slight delay in processing time.
What is the shipping method policy?
You may choose the shipping method you prefer: Economy, Standard, Express, Overnight, and Same Day Delivery, where applicable. Check shipping times and costs. Remember that the delivery times only include working days and that holidays are not considered.*
*Please note that you must choose standard shipping if you enter a shipping address that includes General Delivery/Poste Restante addresses as UPS does not support delivery to these locations.
What is the tracking policy?
You may track the delivery of your order by using the tracking number provided by the UPS or USPS. A tracking number will be displayed on the shipping confirmation e-mail that you receive as soon as the order leaves their DC.
You may check the shipping status of your order on the “Check an order” section of my account page.
Please note that it may take up to 24 hours before you can track your parcel.
Undelivered packages will be returned to our DC and the order amount will be refunded on the original payment method.
If you ordered multiple items, they may ship in separate boxes with no additional shipping charges. You will receive separate emails with tracking information for each box once shipped.
What is the return policy?
Diesel will process your return or exchange within 1-3 business days from when they receive your return or exchange and will send you an email to confirm that your return has been processed. Please note they can issue the refund only through the original form of payment. Refund processing times may vary depending on the payment method and financial institution and may take up to fourteen (14) days to appear on your statement. If you are exchanging sizes of the same product, there will not be any additional charges and no refund will be issued.
