What payment methods does Farfetch accept?
Farfetch accepts all the major Credit/Debit Cards and PayPal.
Where does Farfetch ship?
Farfetch ships within the countries which are available during the checkout process.
Can I cancel or make changes to my order?
As your purchase will be prepared quickly for dispatch, please contact their Customer Service Advisors as soon as possible to cancel or make changes to an order. Unfortunately, they are unable to add items to an existing order but they welcome you to place a new order for any additional pieces.
When will my card be charged?
If you pay by debit card or PayPal, Farfetch will take payment at the point your order is placed on their site. If you pay by credit card, full payment is usually taken once your order is ready for shipping, though your bank or card issuer may reserve the order amount in your account immediately.
What is your return policy?
If your purchase isn’t quite right, you can return it for a refund within 14 days of your delivery date using their free returns service. Farfetch recommend that your item is sent back within 7 days of receipt to ensure it will be returned to the original location in time. If you would like to exchange an item, you will need to return it and place a new order. Simply go to ‘My Orders & Returns’ in your Farfetch account to arrange a return, or contact their friendly Customer Service Advisors for assistance.
When will I receive my refund?
Using the tracking number assigned to your returns label, you can follow the progress of your package with their courier. As soon as your item is received and accepted by their partner they will send an email to confirm the completion of your refund. Refunds are issued via the original payment method and will normally appear within 10 business days, depending on the processing time of your payment provider.