Can I cancel my order?
Yes, but they only have a short window of opportunity to cancel an order.
What is the return policy?
You have 28 days from receipt of goods to return full-priced items for a refund to your original payment method. Sale items purchased online can be fully refunded by post by notifying New Look within 14 days of receiving the goods. Once you have notified them you will have 14 days to return the product. Items must be returned with a valid dispatch note or order number.
How long will my refund take?
New Look aim to process refunds within 5 working days from when they receive your return. Once they’ve done this, New Look will authorise your payment provider to release the money back into your account. How long your payment provider takes to release the money will depend on their own terms and conditions.
What are multi-buy promotions?
Multi-buy promotions apply to those items specifically listed, which are subject to change and availability. Prices exclude postage and packing. If you do not purchase enough items to qualify for the discount; the items will be charged at their normal price (for example, if the multi-buy promotion is ‘buy 3 x £5 t-shirts for £12’ and you purchase 2 t-shirts you will be charged £10). Unless stated otherwise, the return value of the item(s) purchased under this promotion shall be the applicable return value under New Look’s return policy less the percentage discount obtained. Proof of purchase is required. Your statutory rights as a consumer are not affected. Registered number 1618428.