What should I do with my New Look discount code?
Simply add any applicable items to your basket and enter the discount into the code box to get a New Look discount code. The code box can be found in your basket.
Can New Look assist me with a New Look discount code that isn’t working?
There may be a minimum spend requirement, specific goods may be excluded, or the discount may not be usable when combined with other offers or discounts.
Is it possible to modify my shipping address after I’ve placed my order?
Unfortunately, the answer is no. If you alter your delivery address after placing an order in ‘My Account,’ your new address will not take effect until your next order. Once an order has been placed, New Look is also unable to change the delivery type (normal, next day, collection, etc.).
What happened to my confirmation email?
After you’ve placed an order, you’ll be sent to a page that confirms that it was successful. This will include your order number as well as the email address that was used to place it. Within a few hours, you should receive an email confirming your order.
Who can provide me with outfit inspiration?
If you’re seeking fresh looks and ideas, New Look has dedicated an entire part of New Look‘s website to the current must-haves and how to dress them. If you need some additional assistance, such as deciding which shoes to wear with the dress you want or determining whether it’s okay to mix spots and stripes, New Look has a fantastic team that can assist you!
Why has an item from my order been cancelled?
If you’ve got an email advising that an item you ordered is out of stock, please accept New Look‘s sincere apologies. Because stock moves quickly through New Look‘s website and warehouse, there’s a chance you’ll have an item in your bag that won’t be ready to pick up when your order is processed. Unfortunately, with standard delivery orders, New Look may not be aware that stock is unavailable until your order is packed a few days after it is placed.
How do I know that my payment is safe?
They use Visa verification and MasterCard SecureCode solutions to help prevent unauthorised purchases using your debit or credit card. When you reach their secure checkout page, you can choose to register for Visa Verification or MasterCard SecureCode. Just use the prompts on the screen to register, create a password, and continue shopping. You only need to register once-you can use your password when shopping with them or other participating online stores. For security purposes, this password will be linked to your debit or credit card, not your New Look account or computer.
When will my account be paid?
If you pay with a credit or debit card, they will only pay after your order has been sent to you. If you pay via PayPal, PayPal will pay immediately. If for any reason they are unable to send you an item, your PayPal account will be refunded automatically.
Can I request a VAT receipt for an online order?
Yes, you can. If you have placed an order online, you can request a VAT invoice. Please contact their friendly customer service team for further discussion. You will need to provide your order number. Please note: They cannot provide a VAT receipt until their 28-day refund period has passed. Please allow this time to contact them again
Why can’t I get to the website’s checkout page?
Please accept New Look‘s apologies if you are having difficulty purchasing things from New Look‘s website. If you’re using an old browser, you might have trouble navigating New Look‘s site, especially when you get to the checkout page. If your browser does not meet New Look‘s minimum standards, you will be unable to finish your order.
Why am I unable to order more than ten of a single item?
You cannot place an order for more than 10 of the same item in New Look‘s system. This is to discourage people from purchasing New Look‘s products to resell to others, as New Look does not allow wholesale resale of New Look‘s products. If you truly want to order more than 10 of the same item for personal use or as gifts, you will need to place separate orders.
Why do New Look require my phone number to place an order?
Your mobile number is required by certain of New Look‘s delivery carriers to keep you informed about the status of your order. Because New Look values New Look‘s customers’ privacy, you can rest assured that New Look will never use this number for any other purpose.