What is the payment method?
vidaXL accepts VISA, Mastercard and PayPal.
How can I change my delivery address?
When you’ve already placed an order, it’s not possible to change your address anymore. Please contact their customer service.
How can I track my order?
You can check the status of each package using the track & trace link you receive via email.
Can I change my order?
Go to ‘My orders’ and cancel the order. If this option is not visible, that means your order is already processed for shipment and it’s not possible to cancel it anymore.
How can I return my order?
After receiving your request to return the product, they will send you the return procedure. They recommend that you do not send the product back to them on your accord, because their pick-up service is free of charge. For more information, you can check on their return conditions.
How quick will my order be refunded after I return or cancel it?
It takes between 2 to 5 business days. This depends on the payment method you paid with.