How to place an order?
They want to make ordering from them as easy as possible. Whether you want to order from their website, give their expert sales team a call, or pop into one of their stores, they aim to be as flexible as possible.
What is the payment method?
They accept all major credit and debit cards, including Visa, MasterCard, Switch, Delta, Maestro, and Solo for delivery to the card registered address.
What if my item received is a damaged one?
Nearly all their orders arrive on time and in the same excellent condition they left our warehouse. However, items can get knocked about in transit, and whilst often it is only the packaging that is damaged, the products themselves are occasionally damaged. Items also occasionally get misrouted or lost in transit. If the damage is noticed at the point of delivery the order can be refused and returned with the driver.
What is After-Sales Service?
At Buy It Direct, they operate a fair and open after-sales service. They firmly believe that setting out their terms clearly rather than burying them in small print is what customers should be able to expect of any business. Everything you need to know about our policy is outlined here. Over 99% of our orders are handled perfectly – goods are delivered on time and work without fault. However, from time to time things do go wrong. Parcels can get misrouted by the couriers, traffic can prevent deliveries from arriving on time, manufacturer’s specifications can be inaccurate and items can develop a fault.