What are Hobbs payment methods?
Hobbs accepts VISA, Mastercard, Maestro, JCB, and PayPal.
Where does Hobbs deliver?
Hobbs delivers to most of the countries. Simply click on the flag near the top right corner to change your country. On mobile devices, the country selector can be found by clicking on the menu symbol in the top left corner.
What if I received incorrect order?
Hobbs always strive to fulfill orders accurately, so they’re really sorry if you receive an incorrect item. Please contact Customer Services, who will arrange a replacement for you. In the meantime, please return the incorrect item.
What is your return policy?
In case you need to return anything, they have extended their returns policy because they understand it may take longer than usual to return your items. Any purchase made, either in-store or online, between 31st October and 24th December 2020 can be returned for a full refund (or their stores can offer an exchange service if preferred) up until 28th January 2021.
Please allow up to 10 working days for your return to be processed once it has reached their distribution, and up to 5 days for your bank to credit your account. You can get an indication of when you can expect to receive your refund by looking at the tracking information on your returns receipt. Once your refund is completed, please note that the time it takes to show in your account depends on your card provider and is out of their control.
When can I expect my refund?
Hobbs will send you an email to confirm when the refund has been processed. Please allow up to 7 working days for your return to be processed once it has reached their distribution, and up to 5 days for your bank to credit your account. You can get an indication of when you can expect to receive your refund by looking at the tracking information on your returns receipt. Once your refund is completed, please note that the time it takes to show in your account depends on your card provider and is out of their control.