What is the payment method?
QP Jewellers accepts VISA, Mastercard, and American Express.
How long will it take to receive my order?
QP Jewellers aim is for all orders to be dispatched within 48 hours of payment. All of their jewellery is made to order, so from time to time, certain items can take an extra two or three working days. Because of this, they display an Estimated Delivery Date next to each item on the website. Although this is an estimate, they do everything they can to ensure that this date is met.
Do you deliver to BFPO addresses?
Yes, they do deliver to BFPO (British Forces Post Office) addresses. Just enter the BFPO address as normal in the “Shipping Information” part of the checkout. As shipping to BFPO addresses may take an extra few days for delivery, they will do their best to ensure such orders are processed with urgency at all times to reduce the overall delivery time.
Can I exchange an item?
If you would like to exchange your jewellery for a different item of the same or higher value, please contact them within 30 days from receipt of the goods. You can contact them by telephone or by using the contact form prior to return. Their Customer Services team will respond to your query promptly to arrange the return of the goods. You can then make an additional payment for the exchange if there is an extra amount to pay. In the event of a general exchange, it is your responsibility to ensure goods arrive with them safely and in brand new, unused condition. Goods are to be returned at your expense.
Is the jewelry insured during transit?
Yes. All jewelry they ship is fully insured during transit. This covers the order from dispatch to delivery. It ensures that should anything happen to the jewelry during transit (loss, theft, or damage), another item can be sent to you straight away. They would then work with their courier to take care of the investigation into the loss, theft, or damage.
Can I get a refund?
If for whatever reason you are unhappy with your purchase and would like a full refund under their Money Back Guarantee, you must notify them within 30 days of receipt of the goods (or during the extended Christmas returns period). Please contact them by telephone or by using one of their contact forms. Their Customer Services team will respond to your query promptly to arrange a return. They will issue a full refund to the credit/debit card or PayPal account used for the original purchase of the item(s). There will be no restocking fee. Any free promotional items must also be returned unworn if the accompanying item is to be returned for a refund. A refund cannot be granted on an item that has been agreed for an exchange under special circumstances (e.g. without tags). In this case, another exchange may be available.