What are Pocketmags payment methods?
Pocketmags accepts all major Debit and Credit Cards as well as PayPal.
Do you offer service Worldwide?
Yes, Pocketmags offers its service Worldwide.
I’ve downloaded an issue, but it won’t load correctly. How can I fix this?
In this situation, they would suggest you try the following options;
- Delete and re-download (or re-launch) the specific issue
- Check your wifi/internet connection
- Restart your device.
If you continue to experience problems, please contact them at help@pocketmags.com and they will do their best to help you.
Why are my purchases not showing up on my device?
Please ensure you are logged in with your Pocketmags account. The app or website should synchronise with your account and your magazines will be available to read in the 'My Library' section.
However, if a regular issue has been released and you have an active subscription but If the content is still not in your My Library section, please do the following:
*If you purchased through one of their apps (rather than the website), please try the Restore Purchases function found in the Settings menu of the app you originally purchased in.
*If you purchased through the Pocketmags website (or have synced a publisher subscription with your Pocketmags account) please ensure that you are still logged in to the website or app with the Pocketmags account you made the purchase with.
If this does not resolve the problem, please contact help@pocketmags.com with your purchase receipt and Pocketmags username. (If you purchased through an app and do not yet have a Pocketmags account, please create one via the Options menu, then send them your username and purchase receipt.)
I did not want my subscription to renew, please can I have a refund?
Refunds will not generally be given for an active subscription period, but you may turn off subsequent auto-renewals in My Subscriptions. Any refund requests may be denied and an administration fee may be applied in any case where they are approved.
If your purchase was made through an app or App Store then refunds are reviewed by the platform of sale according to their own terms and conditions.
You can refer to their terms and conditions here https://pocketmags.com/terms-and-conditions to find out more, or alternatively, you can contact them at help@pocketmags.com for further information. Please provide them with your username and purchase receipt in correspondence.
What is my refund policy?
Purchase of magazines, newspapers, publications and products through Pocketmags Services are non-refundable after content has been purchased and viewed. Refunds will not be given for an active subscription period, but you may turn off subsequent auto-renewals by following the instructions under Auto-renew subscriptions. Any refund requests may be denied and an administration fee may be applied in any case where they are approved.
