What forms of payment do you accept?
Pharmacy Online accepts major credit cards: Visa, MasterCard, and American Express. They also accept PayPal.
Do you accept back orders?
No. Pharmacy Online does not have a back order system in place. If an item is out of stock they will notify you as soon as possible and ask if you would like to wait for the item to come back into stock or if you prefer to receive a refund. Out of stock products will be refunded if they are unable to reach you by phone or email.
How can I cancel my order?
Contact Pharmacy Online Customer Service toll-free on 1300 074 276 as soon as possible after placing your order. Please note that your order is processed as quickly as possible to ensure prompt delivery. Once the order has begun processing, it may be difficult to stop the shipment.
How long does it take to receive my order?
As a general rule allow 2-10 business days for receipt within Australia. Receipt of international orders takes 7-14 business days.
What is your return policy?
Pharmacy Online is committed to seeing that you are 100% satisfied. If you are not happy with your order, they will be pleased to accept a return or an exchange. Pharmacy Online has a 7-day return/exchange policy. Eligible returns or exchanges can be processed by email or by calling Pharmacy Online Customer Service toll-free on 1300 074 276.