I'm having problems opening Norton protection. What do I do?
Simply download the Norton Remove & Reinstall tool to try fixing the issue. Alternatively, contact the Norton support team.
Can I transfer my Norton service from one device to another?
Yes. Your subscription comes with a limited number of licenses to protect your various devices. If you have used up your licenses, you can transfer a license from an unused device to allow installation on another device. To check if you have any licenses left with your subscription, contact support or read the Online support manual.
How do I install Norton device security?
Sign in to your account to install Norton device security on any supported desktop computer, laptop, mobile phone, or tablet. If you bought Norton device security in a retail store or if you have a product key that is not yet registered to your account, read the Norton online support manual on 'downloading your Norton product purchased from a retail store'. If you have received your Norton product from your service provider, then read the Norton online support manual on 'Installing Norton from your service provider'. In order to successfully install your Norton protection, your device must meet the minimum operating system requirements. Read System requirements to install and set up NortonLifeLock protection for more details about these requirements online.
How do I activate or renew my Norton subscription
A valid Norton subscription ensures that your security is always up to date. You must activate or renew your subscription before the trial or subscription period ends to continue to use all of the Norton features and keep your computer protected. Your computer must be connected to the Internet to complete the activation or renewal process. You can also use Norton Automatic Renewal service for uninterrupted protection.
How do I fix incorrect subscription days displayed on my Norton service/plan?
Your Norton product can display incorrect subscription days for many reasons. Some of the common scenarios are, the purchased product was not installed on your device or it was not activated. If you have not purchased a renewal or an upgrade from the expiration notice, the days from your old subscription will not be added to the new subscription. For example, when your Norton protection is due for renewal and if you purchase a new product from a retail store or online store, the days from your old subscription will not be added to the new subscription. If you see a message asking you to confirm a purchase when you sign in to your account, please contact online support.
How do I fix error message: "Connection Error: Secure VPN has experienced a connection failure. Please try again later."?
This problem can occur if Norton Secure VPN fails to establish a connection to the VPN server. Make sure that your device is connected to the Internet. To fix this problem, uninstall and reinstall the WAN Miniport drivers and reset the network adapter settings. If the problem persists, uninstall and reinstall Norton, or contact Norton support.
How do I fix error message: "Incorrect vault password"?
To check if the issue you are experiencing is related to a known system problem or outage, visit Norton Services Status page. To access your online vault, you must first sign in to your Norton account, and then log on to your Norton Password Manager vault. The Norton account password is different from the Norton Password Manager vault password. Your Norton account password identifies you and your individual online vault. It also gives you access to other Norton services. Next, your vault password is used to make a key to help secure your vault data. If you get an incorrect password error, you need to know if it is caused by the Norton account password or the Norton Password Manager vault password.
