National Express Discount Codes

National Express accept payments through VISA, Mastercard, Maestro, Amazon Pay and PayPal.

National Express allows booking from the countries available during the booking process.

In order to try and locate your ticket, they require your full journey details, the date the ticket was purchased, the cost of your ticket and the payment method used. You can then get in touch with them using one of the methods on their "contact us" page. If you've deleted or not received your e-Ticket, but know your ticket number, you can access it using Manage My Booking.

Should you wish to cancel and refund your ticket please call them. Refund requests may also be submitted by post to Customer Relations – Refunds, National Express House, Mill Lane, Digbeth, Birmingham, B56DD.

*A £5 cancellation fee per person applies to Standard tickets.

Visit Manage My Booking to amend your ticket time or date. Changes to the arrival and/or departure locations are not amendable once your ticket has been booked.

*An excess fare may apply to journey amendments. Many of their tickets are not sold at a fixed price and are subject to change. When amending your ticket an excess fare may be charged if there is a difference in price from your original.

If your flight has been delayed you can amend the date or time of your ticket online at Manage My Booking or call them, prior to your coach departure time. If you miss the booked departure time, you will be required to purchase a new ticket, unless you have their Change & Go add-on which can be chosen when purchasing Airport journeys online.