How can I pay for my order?
Myvegan accepts payments through VISA, Mastercard, Maestro, American Express and PayPal.
Where does Myvegan ship?
Myvegan ships within the country.
How will I know when my order has been dispatched?
They’ll send you an email as soon as it’s on the way! Or simply check your account to track it. Plus, they ship all items separately, making sure you get what you need as quickly as possible.
How do I cancel my order?
They’re sorry to hear you want to cancel. You can contact their Customer Service team through your account. If not then select the order that you wish to cancel. You can choose to cancel individual items or the whole order. They’ll send you an email within an hour to let you know if the cancellation worked.
If it fails, this is because the order is getting ready to be sent. Items that are in stock are processed quickly so that they can aim to get products to their customers without delay.
See their Returns Policy to help you get the order back to them instead.
I have received a faulty item. What should I do?
They’re sorry that happened! They take pride in all their products. So that they can look into this for you, please contact them to tell them more.
It’d really speed things up if you could find the information below before contacting them, don’t worry if you can’t though, they can help once you get in touch.
* Order Number
* Product Name
* Details of the fault
* Images that support the fault, if applicable
As soon as they’ve looked into the fault they’ll send you an email with the outcome.
What is your returns policy?
Please refer to their returns policy page for more information.
If this doesn’t answer your question then their Customer Service team is on hand to help. You can contact them through your account.
When will I receive my refund?
Your refund should be returned to your account within 5 working days and they’ll send you an email to let you know it’s on its way!
If you don’t receive your refund and it’s been 10 working days since you received their email, then you’ll need to contact their Customer Service team through your account.