How can I pay for my order?
You can pay through VISA, MasterCard, Maestro, Bitcoin Pay and PayPal
What happens if the product is damaged during the shipment?
If you (consumer) notice that the product you have received is damaged and this damage is not immediately obvious upon inspection, please, contact their customer service centre within 2 business days
If there is another piece in stock and available to be dispatched immediately, they will ensure an exchange and transport without delay. You will hand over the defective product to the courier and, as soon as it arrives at them, a new piece will be sent to you. Muziker will cover the delivery costs.
What is the returns policy?
A consumer who is also a member of the Muziker Club is entitled to an extended 30-day withdrawal period beyond the normal 14-day period set by law. During this extended period, he may exercise his right to return the goods without giving any reason. However, this right applies only to undamaged goods in the original packaging.
In the event of withdrawal, you must notify them by sending a clear statement of your intention to withdrawing.
How do I get a refund?
They will send the money for the goods no later than 14 days after receiving the withdrawal notice, but not before the returned goods, including the completed form, are returned to their department (or before you can prove that the returned goods have already been sent to them). Muziker uses the same payment method as a customer during purchase to refund the payment. In the event of a refund for cash on delivery and bank transfer, they only use a wire transfer to a bank account.
What is the shipping cost and delivery time?
All prices for products quoted on their website are inclusive of legally applicable VAT.
For orders in excess of €199.00, they will post goods with a delivery fee of.
If the total value of the order is €199.00 or less, within Ireland the customer will have to pay a delivery fee of 14,90 € per domestic order.
The exact delivery charge can be found on their website specifically for each product, in the shopping basket, and on the order form.
