First, log in to your account. Under Transactions, in the Buying section, you can see your order status. If the order status is payment processing, they may still be able to cancel your order. If so, please get in touch as soon as possible. If the order status is ready to pick up or dispatched, it won’t be possible to cancel your order at this stage. You’ll need to return the item after you receive it. To learn more, check their returns policy.
If you aren’t sure about the status of your order, or if you don’t have MPB account, please get in touch. You can get in touch with their customer support team by following provided link. Their opening hours are 9:00 - 5:30 EST, please leave them a message and their team will get back to you as soon as possible.