What is the payment method?
MissFox accepts Visa, Master Card, and American Express.
Do you ship Internationally?
Yes. They Ship Internationally.
How to change/modify the billing address?
No need to change the billing address, as they will just ship the order to the shipping address that you left on their site for your order. Therefore, it does not matter that the billing address is different from the shipping address.
Can I change/modify my shipping address/sizes?
They can help you modify your order BEFORE shipment. Once your package shipped, they will not be able to change anything. Please kindly contact our customer service via email address: service@missfoxshop.com. They will try our best to serve you well.
Can I cancel my order?
Yes, you can. There are two types of order cancellation:
*They can help you cancel the order BEFORE shipment.
*Please note that they CANNOT cancel orders which have been shipped out. Therefore, please wait for your package to arrive and you may either keep it or contact them to return for a refund. Please DO NOT refuse the delivery as the undelivered package will be destroyed by the third-party logistics. If the parcel refused by customers, they can only refund the item fee. The shipping fee CANNOT be refunded for they have paid the shipping fee for the parcel. For example, if your order amount is 50 dollars and the shipping fee is 15 dollars, they will refund you 50-15=35 dollars after they get the returned parcel.
Why I didn’t get an email about my order being shipped?
After placing your order, they may need 1-3 business days to prepare. This is their processing time to make sure that your order is accurate, which isn’t included in shipping time. They will inform you of an email after shipment or if there is any delay. If you can't find an email fifteen days after you placed the order, please contact their Customer Service Team with email service@missfoxshop.com.
How long does delivery normally take?
Delivery time: Total Delivery Time = Processing Time + Shipping Time.
Shipping time: Normally it will take 8-15 business days (some places will take about one month because of the long-distance, such as South Africa, etc.) by Standard Shipping method and 6-10 business days by Expedited Shipping for the most places of the United States.
They will update the tracking number by email after the order shipped, and you can also find the tracking number in your account.
Delivery time may vary, especially during peak periods. Please be more patient.