If you are missing an item from your order, they may have sent your items in separate parcels. Check your account and emails to see if any of your items will be arriving separately. If your items have been sent in different parcels, check the delivery notes inside both parcels to make sure that nothing is missing. Some of your smaller items, such as jewellery, maybe wrapped in a recyclable white corrugated paper for protection during transit and you will need to unwrap this paper to check for smaller items.
Can I cancel or amend an order if I change my mind? [b/]
Oliver Bonas is sorry that in most circumstances it’s not possible to make changes to your order once you’ve placed it, as orders are processed and dispatched so quickly.