What is the payment method?
Brown Thomas accepts Visa, MasterCard, Brown Thomas MasterCard, and PayPal.
Do you deliver overseas?
Brown Thomas do not deliver overseas. They deliver to the Republic of Ireland and Northern Ireland only.
What is an exchange policy?
You have 14 days upon receipt of your purchases to decide whether to keep your items. Exchanges can be made in-store only.
How do I return an item?
Making a return or exchange is simple. You have 14 days upon receipt of your purchases to decide whether to keep your items. Purchases can be returned to Brown Thomas by post (free of charge).
Can I cancel my order?
Brown Thomas will try to get your order delivered to you as quickly as possible. Therefore, after your order is placed, you will have a very limited time to cancel the order before it is dispatched. Once your order has been dispatched, they are unable to cancel your order. Please contact their online Customer Services team immediately if you need to cancel an item.