What payment methods do you accept?
Sain Smart VISA, Mastercard, Discover Card, Diners Club, American Express, Apple Pay and PayPal.
Do You Ship Internationally?
Yes, they ship to over 80 countries. If you don’t see your country as a shipping destination, please contact support@sainsmart.com for purchasing.
Do you ship to PO Boxes Or Military APO/FPO Addresses?
Only USPS can ship to both PO Boxes and Military APO/FPO addresses within 2kg item. Please allow additional time for orders shipped to these addresses.
Express shipping cannot be sent to both PO Boxes and Military APO/FPO addresses.
Why am I unable to track my order?
It can sometimes take 24-48 hours or so for tracking information to update once an order has shipped from their warehouse. Occasionally, a package may not receive the proper origin and transit scans while on its journey to you, so neither them nor express is able to track the exact location of the package in transit. Please email them if you do not receive your order by the end of the quoted time frame. Please note that orders shipping via UPS can be delivered as late as 9:00 pm local time in some areas.
What is your return policy?
If you are not 100% satisfied with your purchase, you can return your unused items within 15 days to their warehouse for a full refund. Please contact them for return address before sending it back. Please be advised customers are responsible for all return shipping charges.
How long does it take for me to get a refund?
It may take 1 to 2 weeks for your return to reach their warehouse. Once the item is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 2 days. Please note that depending on your credit card company, it may take additional 2-10 business days after your credit is applied for it to post to your account.
