What is the payment method?
Maison Heroine accepts VISA, Mastercard, American Express, Google Pay, Amazon Pay and PayPal.
How long does it take to process my orders?
In the rest of the EU and outside of the EU, delivery takes 2-3 working days.
How can I track my orders?
A tracking number is assigned to each order after it is shipped. You will be informed of this by email together with a link under which you can call up the current status of your package. So you can always see the current location and the expected delivery date.
What is the refund policy?
After receiving the package, Maison Heroine check the condition of the goods and the information for accuracy. The processing process can take 2 to 7 working days. As soon as this process is completed, you will receive a confirmation email. The refund will then be made in the same currency using the payment method you selected when purchasing.
What is the return policy?
Maison Heroine ask you to consider the following requirements before you submit a return request:
* The product must be in new, unused condition. All labels, special packaging or accessories must be present. Incomplete, damaged, used or altered goods will not be accepted.
* The request for a return must be made within 60 days of the delivery order.
* The package must be sent from the same country it was sent to.