Can I change or cancel my order?
Hush Puppies is committed to getting their order to you as quickly as possible. Therefore, once your order is placed, it generally goes immediately into the fulfilment process and may not be cancelled or changed. If you realize you’ve made a mistake after placing your order, please contact Hush Puppies immediately.
How do I write a product review?
In order to write a review, you must be signed in. If you haven’t already done so, please create a user account on their site. When you are all signed in, you will see “Write a Review” to the right of any style on our product pages. Simply click on this and you will be able to title your review, give a “star” rating and write your comments.
Can I buy a single shoe?
Sorry, Hush Puppies cannot accommodate single shoe orders at this time. Their footwear is not only sold but also manufactured in pairs.
If you require two different size shoes, they would recommend contacting the National Odd Shoe Exchange (oddshoe.org) where they can try to match you up with someone to exchange for the correct sizes needed.
How do I clean my footwear?
Cleaning
On a regular basis, brush away any surface dirt with a soft brush. After extended, rugged use, wash with mild soap and warm water. Be sure to rinse all soap off.
Drying
Open footwear fully, remove the insole and laces and dry at room temperature. Never expose to heat!
Conditioning
Recommended treatment depends on the construction and materials of the footwear (most treatments do alter colour and appearance).
The style I want is out of stock, when will you get more?
Hush Puppies is very sorry that the item you need is out of stock. When you try to select the size you need, if the item is out of stock, the “add to cart” button will turn grey and above it, you will see a link to “Notify me when available”.
This will bring you to their sign-in page where you can sign in or create an account. As soon as they get more inventory of the item, they will email to let you know!
When will I receive my refund?
Returns will be refunded to the original card used to purchase the item(s). Please note: shipping fees are non refundable. Please allow two weeks for your return to be processed. You will receive an email to confirm a successful return. A credit should appear on your credit card, or original method of payment, within two billing cycles.
How do I redeem my Hush Puppies Promo code?
Scan LoveVouchers.ie for Promo codes and click the “Get Coupon” button. A code will be shown on your screen and the Hush Puppies website will open in a new tab. Enter the voucher code at the Hush Puppies checkout and your discount will automatically be applied.
