Where can I find my transactions (deposits/withdrawals) history?

You can find your transactions (deposits/withdrawals) history from the 'Cashier' section of the side menu, under 'Transaction History'.

When I try to deposit I receive an error that I have exceeded my limits, but I don't know of any limits. What can I do?

You can view existing limits on your account by clicking on 'Cashier' in the side menu and then navigating to the 'Responsible Gaming' section. Please also remember to contact your Payment Method Provider to check if they have set deposit limits for online casinos on your account. If you have not set limits and are unable to deposit, please contact their Customer Support team for further information.

I made a deposit but there is no money in my account. Why?

Certain processors may take longer to process a payment than others. In some cases, it can take up to 3 days, or there may be a delay and the funds return back to your wallet/bank balance. In the case that your funds have been deducted from your account but not credited to your player account, please contact Customer Support and provide them with an official statement showing the funds deducted from your account.

What methods are available for me to make deposits?

They offer multiple deposit methods, please check the 'Deposit' page of the side menu to see details of which methods are available to you.

When I try to make a withdrawal, I receive an error message saying to "close all ongoing sessions" but I do not have any games open. What can I do?

If you are unable to close ongoing sessions, simply click on CTRL + ALT + DEL simultaneously to open the list of functions, then select Start Task Manager where you will be able to 'end task'. Reload the page and click the (X) of the open game, and this will close the ongoing session. If you are still unable to withdraw, please contact their Customer Support team.

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Genting Casino Contact Details

Email
contact@gentingcasino.com

Address
Office 1/5297 Level G, Quantum House, 75, Abate Rigord Street, Ta’ Xbiex, XBX 1120, Malta

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