Where do you deliver?
CraftStash currently deliver to the UK, Europe, the United States of America, Canada, Australia, New Zealand, and South Africa. They’re adding more countries to their shipping destinations all of the time so watch out, if they’re not shipping to you currently, they will be soon.
Which courier company delivers the order?
Depending on the size and weight of your order, they will send it using either Royal Mail or DPD and wherever possible through a tracked service, giving you peace of mind.
What is the payment method?
CraftStash accepts Visa, MasterCard, American Express, Apple Pay, Google Pay, and PayPal.
What is the return and cancellation policy?
They want you to be completely satisfied with your purchase so they offer a full refund for any products that are returned to them within 30 days from the date you receive your order, as long as items are unused, fully resalable and in their original packaging. If your item is faulty contact their customer service team on +44 (0)161 327 0035 or firstname.lastname@example.org and they’ll arrange for a replacement to be sent out to you as quickly as possible. If choosing to return an item, they would kindly ask that you please include a copy of your invoice along with a written reason for the return to help them improve their service. Postage of returns when the item is not faulty will be at your cost.
Their address for returns is:
Unit 4K, Bramhall Technological Park, Pepper Road, Hazel Grove, Stockport, SK7 5BW