What should I do with my discount code?
Simply add any applicable items to your basket and enter the discount into the promotion code box to get a discount code. The discount code box can be found in your basket.
Can Aviva assist me with a discount code that isn’t working?
There may be a minimum spend requirement, specific goods may be excluded, or the discount may not be usable when combined with other offers or discounts.
What does Aviva car insurance cover?
Aviva‘s car insurance covers you against the cost of accidents and damage. You can choose from their comprehensive or third party, fire and theft insurance.
Do I have to use an approved repairer or specialist?
Aviva has a network of approved repairers who guarantee any work done on your vehicle (terms and conditions apply). If you choose to use a repairer that’s not approved by them, you may have to pay a non-approved repairer excess, as well as any other excesses under your policy.
Will my car insurance allow me to drive abroad?
If you’re planning to drive your vehicle in EU & EEA countries, Serbia, Switzerland and Andorra, you’ll need a green card to prove you have the insurance you need. It doesn’t matter what level of motor cover you have, including if your policy has a Foreign Use add-on. You need to contact Aviva at least two weeks before you plan to travel so they can issue you with a green card.
What is a courtesy car?
A courtesy car gives you access to a replacement vehicle, with multiple different options available.
Do I get any money back if I don’t die before the life insurance policy term ends?
No. There’s no cash value at any time. At the end of your life insurance policy term, you stop making payments and your cover ends.
My bank account information has changed. So, what should I do now?
As soon as possible, you should update your bank account information online. Your insurance may be cancelled if Aviva are unable to collect your premiums, and you will be unable to file a claim.
Will Aviva be able to pay me from another country?
Aviva sends money to accounts in countries other than the United Kingdom. Aviva currently expect Aviva will be able to do so for cross-border payments following Brexit. New transaction fees may be imposed on them, both for Aviva and for Aviva‘s clients, but this is still a possibility.
What happens if I’m a client who lives in one of the EEA nations listed and uses a UK bank account to make and/or receive payments?
If you live in one of the EEA countries listed below, you should contact your UK bank to see if they plan to make changes to your UK bank account as a result of the UK’s exit from the EU at the end of 2020. Your UK bank may have already contacted you. If your bank account information changes, you must notify Aviva so that Aviva can continue to make/receive payments for your insurance.