What payment methods do you accept?
Stock Must Go accepts MasterCard, Visa, American Express and Discover, PayPal, Amazon Pay and KLARNA.
Where is my order confirmation?
This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch with Stock Must Go just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
How do I cancel my order?
There is only a short amount of time between when you place your order and when Stock Must Go starts processing it. If you contact Stock Must Go straight away after ordering, via email, call or Live Chat, they may be able to cancel your order before it’s processed. If not, Stock Must Go will despatch your order and then you can return it to them if you wish upon receiving it.
Can I alter my order?
Stock Must Go is unable to modify your order once they’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.
Can I track my order?
Yes. Stock Must Go will provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.
Can I return or exchange an item?
You can absolutely return your item to Stock Must Go, within 14 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging.
Where is my refund?
Stock Must Go aims to process refunds within three days of an item being returned to them. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to Stock Must Go before getting in touch about your refund. They’ll contact you by email to let you know when your refund has been processed.