What is the payment method?
SAXX Underwearv accepts Visa, Visa Debit, Mastercard, American Express (Canada Only), PayPal, Google Pay, and Apple Pay.
Can I change or cancel my order once placed?
As they aim to ship your order as quickly as possible, they regret that it is usually not possible for them to handle change or cancel requests once an order has been submitted. Please ensure that you have verified your order details prior to submission, especially the billing and shipping address. SAXX can be contacted during business hours but if they are unable to facilitate an order change or cancellation request, you may process a return under their Comfort Guarantee policy.
I mistakenly ordered the wrong item, what should I do?
Please contact them at 1-844-877-7299 (English and French language) or email info@saxxunderwear.com as soon as possible. If they are unable to facilitate an order change request, you may process a return under their Comfort Guarantee policy.
How do I know when my order has shipped?
An email will be sent to you once your order has shipped and will include your tracking number. Please note, the package may not be trackable until the shipment has been picked up and scanned by the carrier.
What do I do if my SEXX is defective or damaged in any way?
Please email info@saxxunderwear.com so they can help you out, and remember to include a photo and description of the full item(s) laid out with something marking the area of damage.