What is the payment method?
Papa Johns accepts all major Debit and Credit cards.
How do I opt-in/opt-out of receiving promotional emails?
Sign in to your account, go to My Account, and then go to Email and SMS/Text.
How can I track my order?
You can track your order with Papa Track and watch it progress all the way from dough to delivery. Links to Papa Track become available to you after your order has been confirmed. You can find a link to track your order on the Order Confirmation page (the last page after you checkout), and in the email, you receive confirming your order. Just follow that link to Papa Track.
What are Delivery Alerts?
You can opt-in on the Order Confirmation page to receive an alert via email or SMS/text when your pizza is on its way so you can plan accordingly. This is a one-time notification, and you must opt-in for each order to receive a Delivery Alert.
Do my Papa Rewards points expire?
Your points will expire if there is no earn or redemption activity on your account for 12 months. Points do not expire as long as you continue earning and/or redeeming points on your account.
Can I receive a discount for my large order?
Yes, they do have discounts available for large orders. Visit papajohns.com/gift-cards for full details.
Can I place the order by phone or in-store?
Yes. This promotion is available when qualifying purchases are made online, in-store, by phone or on the Papa Johns app. You must identify yourself as a Papa Rewards member in-store or by phone. Please note, the free pizza is redeemable only at papajohns.com or on their mobile apps.
What is the minimum order amount that I must purchase to get a free pizza?
To qualify for the free pizza, there is a $20 minimum purchase required excluding tip, tax, and any fees (including delivery fee and Papa Priority). Please note, the redemption of Papa Dough will not count towards the required minimum purchase.
Who can join Papa Rewards?
Any Papa Johns customer is eligible for participation in the Papa Rewards program.
What is your return policy?
Papa Johns Gift Cards are not returnable and cannot be redeemed or exchanged for cash (unless required by law), check, or credit. Additionally, Papa Johns is not responsible for lost, stolen, damaged or destroyed Gift Cards. If you have proof of purchase, you can contact them for further assistance.