What is the payment method?
Ordnance Survey accept payments through all major Credit/Debit Cards and PayPal.
Where does Ordnance Survey provide services?
Ordnance Survey offers online services Worldwide.
What to do if I receive a damaged/incorrect order?
If the items are damaged or broken on delivery, they can be returned for a full refund or a replacement. If the item you receive is not the one ordered, please return it and they will send the correct ones as soon as possible.
I have received an unwanted product? What to do?
If you change your mind, you can return any items within the 14 calendar day period and they will refund the purchase price, standard delivery charges and the cost of posting the product to them within 14 calendar days of them receiving the product. Note that this does not apply to items that have been created specifically for you, such as Custom Made maps, which will only be refunded if damaged.
How to cancel OS Maps Premium subscriptions?
You can cancel a new Premium subscription within 14 days of ordering it and they will refund your subscription. After 14 days they will not be able to refund your subscription. If you have an auto-renewal Premium subscription, you can cancel your renewal at any time up to two working days before the renewal date. To do this please email them at [email protected]
, and include your login email address and renewal date. If you have purchased a subscription through the app, it can only be cancelled through the app store provider. Please check the help for the relevant app store.