When will my order arrive?
They are currently receiving large volumes of orders but will ship all boxes within 7 days of orders being placed. All orders are sent Royal Mail 2nd Class which normally takes 2-3 working days but Royal Mail is coping with a lot of post at the moment so delivery it is taking slightly longer than usual. Check your account page and if the order status is “complete” it means they’ve popped it in the post. If you’re worried please contact them at [email protected]
How do I place an order for multiple gifts?
It is so important to them that your gifts arrive with the right gift notes attached. Because of the way they prepare their gift orders and handwrite every note they ask that each gift order is placed as a single order. This means they are assigned a unique order number and there is no chance of a mix-up. As postage is free this won’t cost you any more but does make sure they get all the details right.
What is the shelf life of each box?
Each kit has a shelf life of 3 months. This means you can pop the box in the cupboard until it suits you to make it, rather than feel pressured to make it as soon as it arrives through the letterbox. They make a perfect rainy day activity.
Can I cancel my subscription?
Yes. You are not locked into anything and can cancel at any time by logging into your account. The other option you have is to skip months. If you have any problems just contact them at [email protected]
Is everything recyclable?
Yes. They removed lamination from their boxes to make them fully recyclable and the packaging they use for food is 100% compostable so make sure to pop the bags in with your food waste.