What do I need to show to get a refund?
A receipt is required in order to obtain a refund as you need to prove the item was purchased at JB Hi-Fi. If you don’t have a copy of your receipt, you can obtain a copy by either contacting the store of purchase or logging into your online account depending on where you made the purchase.
Can I return goods without a receipt?
No. You need to provide a receipt to return goods to prove the item was purchased at JB Hi-Fi. If you don’t have a copy of your receipt, you can obtain a copy by either contacting the store where you purchased the item or by logging into your online account and retrieving a copy of your tax invoice.
How do I return faulty goods?
The quickest option is to take the faulty product to your local JB Hi-Fi along with your JB Hi-Fi Tax Invoice as proof of purchase. Their friendly staff will assess the item while you wait and then provide a suitable remedy.
How do I make a warranty claim?
It’s often best to go directly to the manufacturer. This is because many manufacturers have dedicated support centres specifically for issues in relation to their products. They may provide a quick assessment or remedy, even if the warranty has expired.
Does JB Hi-Fi offer Afterpay and ZipPay?
JB Hi-Fi do not currently offer Afterpay or ZipPay as payment options on their website or in their stores.