What forms of payment method do you accept?
Holloways of Ludlow accepts all major Debit & Credit Card.
Do you ship Internationally?
Yes. They ship Internationally.
What if I received a faulty item?
They pride themselves on the quality of the goods they supply and guarantee to replace or refund any goods that are found to be faulty or not fit for purpose. However, their liability is limited to the value of the purchased goods and they accept no responsibility for ANY costs associated with the supply of faulty goods. Other product issues such as compatibility between light fittings, bulbs, dimmers, and home automation systems are the responsibility of the customer. It is essential that your electrician or other qualified on-site professional is able to sign-off the specification of supplied items and to establish their compatibility. They will provide all technical information needed but cannot accept responsibility for the compatibility of components within a system that was not supplied in its entirety by Holloways of Ludlow.
What is the guarantee of the product?
All of their products are covered by a minimum of a one year guarantee where the items supplied are found to be faulty or not fit for purpose. Many of their items have longer guarantees where the manufacturer offers longer terms.
What is your return policy?
They conform with the Distance Selling Regulations and all goods can be returned if they do not meet your requirements. However, the following conditions apply:
*Returned goods must be received by them within 14 days of receipt of goods. They may not accept goods returned outside of these time limits or, in certain circumstances, they may issue a credit note. This is at the discretion of Holloways of Ludlow.
*Returned goods must be returned with all parts, packaging, instructions and must be in perfect condition. A refund will not be made unless all of these conditions are met.
*Goods must not be used in any way. This includes lighting which, once fitted, cannot be returned.
*The customer is responsible for selecting a suitable means of returning the goods to them and must take responsibility for their safe return to them, taking out insurance if required.
*Postage to the customer and the return postage will not be refunded.
*They reserve the right to refuse a return, issue a credit note or apply re-stock charges for special order items.
