What is the payment method?
Hockey Factory Shop accepts VISA, Mastercard, Maestro, and PayPal.
Where does Hockey Factory Shop ship?
Hockey Factory Shop ships worldwide.
Where is my order?
You will receive an email when your order has been dispatched. Once dispatched, UK orders should arrive with you in 1 to 5 working days. Customers are welcome to contact them to request tracking or a reference number. This can be used with the relevant courier to track the parcel.
What is Hockey Factory Shop return policy?
They aim to process all returns as quickly as possible, however, please allow between 3 to 5 working days for any return to be actioned once received. If you require a replacement size or alternative product urgently, they recommend returning your original item to them for a refund and re-ordering the new item separately.
I missed my delivery, what now?
If you have missed your delivery, the courier should leave information to advise you on what to do next. This may involve scheduling a new delivery or collecting the item from a sorting office. If the item is left, it may be returned to them by the courier. They are able to re-dispatch the parcel however a new shipping cost will be charged.