What is the delivery option?
The delivery options are:
Royal mail 2nd class standard delivery 3-5 days. During peak times this make takes longer.
Royal Mail 1st class tracked 1-2 days Monday-Thursday when ordered before 1 pm
Next Day £6.95
Royal Mail Special delivery, this service Guarantees next day delivery when ordered before 1 pm Monday-Thursday
Orders over £40 now qualify for free standard delivery.
If you live locally to us you can pick up your parcel and drop off any returns to their warehouse on a Monday-Friday 9 am-3 pm.
They will email you when your parcel is ready to collect.
Where does the Highstreet Outlet ship?
Highstreet Outlet ships to the countries that are available during the checkout process.
How do I return my items?
In your parcel, there is an invoice with a return slip. Please fill this in and pop it inside your parcel, cut the address label off, and stick it to the outside of the parcel. Please circle the items you wish to return, stating whether a refund or exchange is required. Please Specify size if an exchange is required. Affix postage, the address label is not pre-paid postage. If you cannot find the return slip just put a note in your parcel with your name, order number, and postcode and post it. Refunds and exchanges are processed on the same day that the items arrive.
How do I know that my return has been processed?
They will send a notification email to alert you that your return has been processed, please check your junk and clutter folders as often this email can go into these folders.
How long will it take for my account to be credited?
Please note that card payments, although processed on the day of return, normally take 3-4 working days to reach your account or show up on your statement. PayPal refunds are instantly credited.
My item is faulty or missing, how do I return it?
In the unfortunate event that your item is faulty please contact them on firstname.lastname@example.org and they will arrange for a pre-paid return envelope and a replacement item to be sent for you.
How do I exchange an item?
Please circle exchange on your return slip, or include a note with your return request. Where the size is available they will send your exchange the day your return arrives. Where the item is out of stock they will issue a refund. They do not charge subsequent postage to post your exchange to you.