What is the payment method?
Hidemyass accepts VISA, Mastercard, American Express, Union Pay, Google Pay, Apple Pay, and PayPal.
How many devices can I install Hidemyass VPN on?
You can install Hidemyass on as many devices as you’d like, but only 5 devices can be connected to their servers simultaneously.
What is the refund policy?
Hidemyass have a 30-day money-back guarantee policy and all new orders are covered with it. If you have exceeded the 30-day limit but your original order is for more than one month, they may charge you based on your usage and issue a partial refund to you. Such partial refunds are made at Hidemyass sole discretion. Please be aware that they doesn’t offer refunds for subscriptions purchased from their authorized re-sellers (e.g. StackCommerce); these purchases are regulated by their terms of service and refund policies.
I have problems with sending emails. Why is that?
Hidemyass is blocking SMTP servers by standard to prevent abuse and spamming. But you can ask HMA support by submitting a request, to unblock your SMTP servers. Just let them know the outgoing email server hostnames of your email providers.
What is the cancellation and refund policy for AVAST, AVG, CCLEANER and Hidemyass SOLUTIONS?
Hidemyass offer a 30-day money-back guarantee on subscriptions for certain Avast, AVG, CCleaner (including Defraggler, Recuva and Speccy) and Hidemyass Solutions that end-users purchase directly from them through their online retail stores or through Google Play. If your purchase qualifies, and you follow all the instructions in this Cancellation and Refund Policy within 30 days of the date of purchase, they will terminate your subscription and refund 100% of the price you paid for the then-current Subscription Term.
