What is the payment method?
Herabeads accepts all the major of Credit Card and PayPal.
Where do you deliver?
Herabeads delivers worldwide.
How long does it usually take to process orders?
It normally takes us about 5-7 working days to prepare your goods after receiving your order and payment. However, if some goods in your order are out of stock, it takes some time for the factory to produce them. Herabeads will keep you updated with the status of your order and will email you if there are some goods are out of stock.
How can I know the status of my order?
You can check the status of your order including the real-time preparation information from the “order history” of your account on their website. Their customer services representatives will also keep you updated with the status of your order by sending you emails.
What if the goods arrive damaged?
If your package shows breakage on receipt, attempt to open it in the presence of the driver or at least bring it to his/her attention when signing for the item. If possible, try to obtain a photograph of the damaged package. And also, you need to weigh the packages you received in case some items dropped out during transport from the damaged package. Contact them immediately and retain all packaging materials. Meantime, call the delivery company and tell them about the breakage etc.
What is the return policy?
Herabeads accept returns and exchanges of regular merchandise. Herabeads will process your return or exchange within five days of receipt.
All product returns must be:
Unaltered in the original product packaging (for example: on the original strand)
Accompanied by a copy of the original invoice
With their original HeraBeads label and packaging
Herabeads accept returns on website purchases within 30 days after delivery. All defective products can be returned for refund or replacement, they also will be responsible for the return shipping cost and shipping cost (from China to a customer’s country). The customer is liable to confirm with HeraBeads service team for an advisable shipping method.