What is the payment method?
Hem accepts VISA, Mastercard, American Express, JCB, Discover Card and PayPal.
How long do I have to wait for my products?
Unless otherwise stated on the product page, orders ship within a few days. During a pre-order period, some products will ship right away and some will ship later. Depending on how many people ordered the product before you, you will get your product in the first batch or a later one. Hem will make sure to let you know when your product is expected to be shipped.
Does Hem furniture come with a product warranty?
Vanguard Design and Outstanding Quality are the two hallmarks of Hem. Their products come with a 3-year warranty starting from the day you received the product. You should therefore always keep your sales receipts and delivery statements. Please read their full terms and conditions for our 3-year limited Warranty.
What can I do if a product arrived damaged?
Hem aim is to provide furniture that is fully functional upon receipt and made with superior-quality craftsmanship. Once you have received your delivery, please inspect it for quality. They will return, refund or replace any item that arrives damaged. Please get in touch with their Customer Team.
What do I need to do if I want to return a product?
Just contact Hem at email@example.com within two weeks of receipt and they will make the process as easy as possible for you.