What payment methods do you accept?
Hawkins Bazaar accepts VISA, Mastercard, American Express, Maestro, and PayPal.
How much does delivery cost?
It depends on how fast you want it. They have a range of convenient options, including free delivery. For more information, please check their delivery page.
How do I return a faulty online order?
Very sorry to hear you’re having trouble with a faulty product! Go to their contact page and send them an email with your order number and a brief description of the fault. They’ll sort it out and make everything better.
Can I return an item if it’s not faulty?
You can return any item for a refund, but only if it is unopened, unused, and in the same condition it was in when you received it. Just go to their contact page and send them an email within 14 days of receiving your order. Make sure you tell them your order number and the reason you would like to return the item. They’ll get back to you with a Returns Number. Find the returns label that was included with your original delivery and write the Returns Number where indicated, then peel off the label and apply it securely to your parcel. Take the parcel to your local Post Office for despatch by Royal Mail. They always recommend you request a ‘Proof of Posting’ and please make sure you apply the correct postage.
Remember, items must be returned as packaging, unopened and unused and in these cases, they do not reimburse return postage costs. They are unable to accept returns of personalized items, perishables, batteries, CDs, DVDs, and jewelry unless they are faulty. This guarantee does not affect any rights you have under the Sale of Goods Act or The Distance Selling Regulations.
How do I cancel my order?
Send them a cancellation email ASAP! They’ll need to catch your order before it’s loaded onto a truck by their warehouse elves, so please go to their contact page and send a message to the cancellation team (select “Cancel My Order” and a reason in the drop-down boxes). They’ll get a message through to the warehouse as fast as possible to stop your order and issue a refund. Don’t leave it too long though, as if your order has already left them it’s beyond the point of cancellation and you’ll have to contact them about a return. Your message doesn’t need to include much, but please make sure it has your name and order number so they can find it. A simple example of what to send them would be:
“Dear Hawkin’s Bazaar, please cancel my order # placed on under the name .”
How long will it take for my order to be delivered?
Orders placed with standard delivery generally take between 4 and 5 working days to arrive. Tracked delivery is slightly faster and should arrive within 2 to 3 days, although this option costs a little extra. Express delivery orders are quicker and arrive within 48 hours, although please bear in mind that couriers do not generally deliver on weekends or Bank holidays. Click and collect orders generally arrive at shops within 3 to 5 working days. They get very busy around peak times, such as sales and Christmas, in which case your order may take a little longer to get to you. Don’t panic though! Their warehouse elves are working as fast as they can to get your order out the door and to your house. It will be with you soon.
