What is the payment method?
Hario accepts VISA, Mastercard, American Express, Maestro, and PayPal.
Where do you deliver?
Hario delivers to countries that are available during the checkout process.
Can I exchange my items?
Hario only replace items if they are defective or damaged. If you need to exchange it for the same item, send them an email at info@hario.co.uk and send your item to PACED, Unit 419, The Print Rooms, 164/160 Union Street, London, SE1 0LH.
What is the return policy?
Their policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, they can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, they require a receipt or proof of purchase.
What is the refund policy?
Once your return is received and inspected, they will send you an email to notify you that they have received your returned item. Hario will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.