What are Hanson Ellis payment methods?
Hanson Ellis accepts VISA, Mastercard, American Express, Discover Card and PayPal.
Where does Hanson Ellis deliver?
Hanson Ellis delivers Worldwide.
What shipping service do they use?
They ship packages via UPS, FedEx, and USPS to our customers. The majority of orders will be shipped using the best shipping price and delivery time. If you provided an email address, you will receive a tracking number or shipping confirmation number when your order is shipped. International orders usually ships via USPS shipments are for international orders which offer the best shipping prices on most out of state deliveries. Customers can choose to use their own shipping service.
What is Hanson Ellis return policy?
Hanson Ellis stand behind the quality of their products. Non-personalized and/or non-custom products can be exchanged or returned within 30 days without a restocking fee. If you are not satisfied with your purchase or it is not 100% free from defects, you may return or exchange the merchandise in its original condition and packaging.
What is Hanson Ellis refund policy?
After they receive the returned package, their accounting department will refund you the amount approved by our sales department. This approved amount will be given when you receive your RMA (Return Material Authorization). Please do not ship the package back before getting an RMA number. There will be some delay from their merchant banking service to your bank card service. Normally, it takes about 5-7 business days but can be up to 2 weeks before you see a refund. If you do not see a refund after 2 weeks, please contact them at 310-878-9429 so they can research the issue and resolve it as soon as possible.
What if I receive an incorrect or damaged order?
If you receive an incorrect or damaged order, please contact them immediately so that they can further assist you.