What are the Gemporia payment methods?
Gemporia accepts VISA, Mastercard, and PayPal.
Can I modify my order?
Yes. You can add to your order throughout the day that you started it. For all other order amendments, please contact their Help Team who will assist you in modifying your order if it is possible to do so.
How do I see the status of my order?
To view the status of your order online, click on “My Account” in the top navigation bar of this website. If “My Account” does not appear, you will need to click on “Login/Register” and log in to your account first. You can then click on “Order History” to see the status of your order.
Can I return the Gemporia items?
Yes. Whenever you buy jewellery from them you are eligible for their 30-day guarantee, which starts on the day you receive your jewellery. If for any reason you are not satisfied with a piece of jewellery, just complete the returns form in the newsletter enclosed with your jewellery and send the item back to them for a full refund of the item price.
How do I return faulty items?
If your jewellery becomes faulty within 30 days of receipt, you will be offered the choice of a refund or, if stock is still available of that particular piece, a replacement.