What is the payment method?
Castlegate Lights accepts VISA, Mastercard, American Express, Maestro, Amazon Pay and PayPal.
How will I know when my order is dispatched?
Castlegate Lights will email you when your order has been dispatched.
How do I find out what bulb/lamp it takes and what wattage?
As for the sizing question above, the wattage information is in this section too. It details the maximum wattage a product is suitable to take and the socket fitting for the bulb/lamp. i.e. ES, SES, BC, GU10 etc.
How do I know the measurements of a light?
When you click on a specific light on our website it will provide you with further product details, a larger image on the left-hand side of your screen, and then a product description on the right.
Underneath the product description, there is a tab that states sizing and wattage. Click on this and further information will be revealed about the height, depth, length and width of the product accordingly.
Can I order a spare part for my light?
Castlegate Lights request that all enquiries for spare parts are e-mailed to enquiries@castlegatelights.co.uk and the e-mail should include the product code of the light fitting of which you wish to purchase, and the replacement part with full details of the part is required.
They shall then obtain availability and price from their suppliers and reply accordingly. They are only able to obtain spare parts where accurate product codes are provided for the brand they deal with.
Please note that some light fittings may look the same as one you may own but the parts on each and every brand fit differently, so if you are not sure of the product code, then the spare part probably won't fit.
What does non-electric pendant mean?
This name can be confusing. It is the industry term for a ceiling light shade. Basically, this is a shade which attaches to your existing ceiling lamp holder and provides you with a new look to your room, without the cost of an electrician.
Can I use a switched wall fitting on a mains wall switch?
Yes, indeed you can. Any individual switched fitting can be used on a mains wall switch connection. You can use the light fitting by switching on and off and either switch which is especially handy for bedside lights.
Alternatively, if it is a light fitting you like but don't need the switched function, then simply leave the switch to 'on' and operate from the mains switch. Pull cord switches can also be easily removed by electricians if you wish to only operate the mains switch.
What is the return policy?
If you decide to cancel and return the goods, then you should put this in writing, either by letter (proof of posting or recorded delivery is advisable) or you can fax or email. A telephone call is not sufficient. The time limits are:-
- 30 days after the day on which the goods are received.
