What are my options for delivery and how much will I be charged?
Their Standard Delivery is FREE for orders over $61.26 and costs just $4.94 for orders under $61.26. Standard delivery is available right across the UK and they are delighted to be one of the few companies not to charge extra for Non-UK Mainland addresses. They use a variety of couriers, the most suitable of which is chosen on your behalf based on your location and the service you have selected. Their couriers include, but are not limited to, DPD, Yodel, and Parcelforce
How can I return my order and what are your guidelines?
Bulk Powders understands that occasionally you may change your mind or want to return an item to them. If you wish to return it to them, please send it to the below returns address within 14 days of delivery.Please note that they cannot accept the return of items that have been opened or part-consumed. Any returns should be sent to.
BULK POWDERS® (Returns)
Unit 1, Gunfleet Business Park, Brunel Way, Colchester, Essex, CO4 9QX
When will I get my refund?
Once your goods have been returned to them, they will check to make sure that they meet the returns guidelines and then process your refund. Please note that all refunds will go back to the original payment method used.
Can I send my item back for an exchange?
At Bulk Powders they are unable to offer an exchange service, but providing that the returns guidelines have been met, they will refund you for any returned goods, and then you can purchase your chosen item. Please note that they cannot accept clothing returns if the label has been removed.
My order has been returned by the courier. What happens now?
If your parcel has been returned to Bulk Powders because you were not available to accept the delivery, the cost of your order plus postage will be refunded to the initial payment method used as soon as your parcel arrives back with them. If you selected to use our Pay After Delivery option, your outstanding statement will be canceled as soon as the return is processed. Please note however that if you allow your payment to go over the specified 14 days, BULK POWDERS® are not liable to pay any late fees relating to your statement.
If you have any queries about the return of your parcel, please get in touch with our Customer Service Team on 0800 085 2950 or on [email protected] Monday to Friday 8 am – 9 pm, Saturday and Sunday 9 am – 5 pm and one of their team will be more than happy to help.