What services does Air Canada offer for customers with medical, mobility or dietary needs?
Air Canada offers accessibility services such as helping you check-in, board, deplane and proceed to the arrivals area, as well as providing other assistance services. Air Canada also handles your mobility aid with priority and disassembling and reassembling your battery-powered mobility aid.
Air Canada provides individual safety briefings if you are deaf or a person with hearing loss, or if you are blind or have low vision. They also offer a variety of special meals to meet your particular dietary needs and providing buffer zone seating for certain severe allergies.
I am travelling with my baby – what do I need to know?
The wonder of flying is infectious to people of all ages, and to none more so than a young child.
But if your child hasn’t quite caught the wonder of travel yet, there are a few things you can do to make the flight as stress-free and entertaining as possible. For starters, it’s a good idea to arrive at the airport early, and make sure you bring your child's favourite food and a small quiet toy or blanket. And, of course, a good dose of patience and a smile will always go a long way.
Does Air Canadaoffer special fares in case of a death or imminent death in the family?
Air Canada offers reduced bereavement fares if you need to travel because of imminent death or a death in your immediate family.
You’ll be asked to submit appropriate documentation. This is simply to help Air Canada make sure that those benefitting from bereavement fares are the ones for whom it was intended. While they apologize for this extra step, it’s necessary to maintain the integrity of this important program.
What is ‘code sharing’ and how does it affect me?
Code sharing refers to a practice through which a flight operated by one airline is jointly marketed as a flight by one or more other airlines. Through Air Canada’s codeshare partnerships, they place their designator code (AC) on flights operated by our codeshare partners, which allows them to provide you with worldwide services through an extensive network of convenient flight connections.
What’s the difference between a direct flight and a connecting flight?
In the aviation industry, a direct flight is any flight between two places that carries a single flight number, but which may include one or more stops where customers don’t have to change planes.
Customers travelling on connecting flights need to change from one plane or airline to another at an intermediate point, called the connecting point, in route to their destination.
Does Air Canada offer any student discounts?
Air Canada does not offer any student discounts.
How do I redeem Air Canada’s Promo Code?
To redeem Air Canada’s Promo Code all you need to do is scroll up to the list of offers and click on Get Code. This will generate a code for you to use as well as take you to Air Canada’s website so you can use it immediately.
What can I expect to eat or drink on my flight?
It depends on where you're going, the length of your flight, and the cabin you’ve chosen to travel in.
Can I use my points to book flight rewards for my friends and family?
Yes! You can use Aeroplan points to book a flight reward for anyone, even if you’re not travelling with them.
How do I leave or terminate an Aeroplan Family Sharing pool?
To leave a family sharing pool, please contact the Aeroplan Contact Centre by phone to be removed. The Family Lead can also call on behalf of a Family Member to request removal. Remember, you must stay in the pool for a minimum of three months before you can leave. The pool will end if all members leave or are removed.
