What payment types do you accept?
Adidas Headphones accepts VISA, MasterCard, and Paypal.
Can I pay in my local currency?
The currency for payment is set by the destination country of the order. It is not possible to change the currency of the order.
How can I track my order?
Once you have placed an order they will send you a confirmation email. After your package has left their warehouse and begun the delivery process, they will send you another email with a final confirmation and tracking number.
Using the tracking number you can follow the stages of delivery on your chosen shipping company’s website for an estimation of when your product will arrive.
How long does it take to receive my order?
Usually, your order will be shipped 1-2 business days after placing your order (subject to card clearance and stock availability - up to 7 days during sale/campaign periods).
Also, depending on your location and shipping option, your delivery times may vary
Once you have placed an order they will send you a confirmation email. After your package has left their warehouse and begun the delivery process, they will send you another email with a final confirmation and tracking number. After you have received your tracking number, you can follow the stages of delivery on the shipping companies’ website for an estimate on when your product will arrive.
If you are unsure when you will receive your order or need help with tracking, please contact them via the live chat function in the bottom right corner.
How can I withdraw my order?
Once your order has been completed and it is no longer possible to cancel the order, you have the right to withdraw from the order by providing written notice via email or regular mail within 30 days of receiving the product
How long is the warranty period?
Your warranty period is valid for one (1) year from the date of the original purchase from adidasheadphones.com and is valid provided the product is only used in accordance with published guidelines from Adidas Headphones for the product, including the product’s user manuals and technical specifications.
The Warranty only applies to the Product you purchased for your own use and not for resale.
If you need any more information on your warranty, please submit a request or contact them via the live chat function in the bottom right corner.
To read more about their Global Warranty, please visit adidasheadphones.com and select Global Warranty on the right side of the footer.